Return Policy
It all begins with an idea.
We want you to love your purchase! However, if you are not completely satisfied with your dog collar, we offer returns and exchanges based on the following guidelines:
Non-Engraved Collars:
You may return or exchange non-engraved dog collars within 30 days of receiving your order. The collar must be unused, in its original condition, and in the original packaging. Please contact us to initiate a return or exchange.
Engraved Collars:
Since engraved collars are personalized specifically for your pet, they are non-returnable and non-refundable unless they are defective or damaged upon arrival. If you receive a damaged or defective collar, please contact us within 7 daysof receiving your order with photos of the issue. We will gladly exchange or refund your purchase in such cases.
Return Shipping:
Customers are responsible for the return shipping costs, except in cases where the product is defective or damaged. We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.
How to Initiate a Return or Exchange:
To begin the return or exchange process, please email us at [Your Email] with your order number and reason for the return. Our team will guide you through the next steps.